SGS (Sistema de Gestión de Siniestros) is an insurance claims liquidation platform that Inline designed and built to order for Viollier Ajustadores de Seguros, live at vyaa.cl. Inline designed, built, and operates the whole ecosystem: the service bus that runs the business, the web application adjusters use daily, two mobile apps for field inspectors, and a portal for policyholders to track their case.
A claims adjuster needs the web system, the field inspector's system, and the policyholder's system to speak the same language. That's why SGS isn't a single application: it's an ecosystem of five pieces sharing the same service bus and the same data model.
The core of the business: claim and case management, policy coverage analysis, adjuster assignment with SLA rules, status workflow, inspector coordination, and document management, all exposed as an API with hardened authentication and two-factor auth.
The adjuster's daily working tool: case intake and tracking, coverage analysis, adjuster assignment, budgets and billing, with application state managed predictably across a workflow with dozens of modules.
The app an inspector uses to document a claim on-site: background details, room-by-room photos, sketches, reports, and losses, designed to work fully offline and sync once signal returns.
A specialized app for vehicle inspection at port: VIN scanning, damage and missing-part logging per vehicle, and photo capture, integrated with industrial barcode scanners.
The channel where the end client checks their claim's status and uploads the documents the adjuster requests, without relying on phone calls or emails to follow up.
SGS (Sistema de Gestión de Siniestros) is the insurance claims liquidation platform that Inline designed and built for Viollier Ajustadores de Seguros, live at vyaa.cl. It covers the full claim lifecycle: intake, field inspection, coverage analysis, adjuster assignment, and policyholder follow-up.
Companies with regulated, high-volume caseloads — insurance, healthcare, logistics — that need a system built specifically for their workflow instead of adapting a generic tool.
It means designing and building every component of the system — service bus, web application, field mobile apps, and end-client portal — for the business's real process, with Inline owning the full technical design end to end.
If you manage processes with field inspection, documents to review, or decisions to audit, let's talk about how this applies to your case.
Talk to Inline